Tech Support

1. Can I add my own media?

Yes, you can do this by logging into your account. Select the 'My Account' tab, followed by the 'Upload Media' button. Follow the steps and once it has finished uploading, our team will contact you when it is available in your ‘My Media’ category for you to add into your playlist.

2. Why doesn't my TV have any sound?

Not all the videos in the library have sound, please ensure when adding them to your playlist that you check on the description as to whether it has sound or not.

If the video does have sound, please check that the TV hasn't been put on mute or the volume isn't too low. If you're still getting not sound please contact our Support Team by emailing support@thevetchannel.co.uk or calling 0114 3990011

3. Can I make changes to the "National Media" playlist?

Your ‘National Media’ playlist is controlled by The Vet Group Support office. If you have any concerns with this, please either contact your Regional Manager or your Support office directly.

4. Can I have more than one playlist?

No, the system will only allow you to make amends to a current playlist.

5. Is my VETPod connected correctly?

If you are unsure as to whether your VETPod is working correctly, please contact our Technical Support team by emailing support@thevetchannel.co.uk or calling 0114 3990011

6. My TV screen is not showing anything?

Please ensure your screen(s) and VETPod are switched on and connected. Ensure the correct input source is selected (usually HDMI 1).

If unsure, please press the VETPod power button once and let go to display the ‘diagnostic’ message onto your screen(s).

7. How can I shut down my VETPod?

To shut down and power off your VETPod, you can "Double Press" the power button which will shut it down like your desktop computer.